The COVID-19 pandemic has changed the way public sector organizations in the United States need to function, as they have had to transition to remote platforms to stay safe while, simultaneously, the needs of the communities they serve have increased significantly. According to the Pew Research Center in April 2020, “overall, 43% of U.S. adults now say that they or someone in their household has lost a job or taken a cut in pay due to the outbreak…among lower-income adults, […] 52% say they or someone in their household has experienced this type of job upheaval.”